Conversations about cash automation technology very rarely addresses the impact they have on the people that use them as part of their daily routine. When it comes to this topic, people tend to focus on the efficiency gains, cost savings, and ROI of the cash recycling. But what impact does this system really have on the branch staff?
Bank tellers are under a lot of pressure to properly process transactions quickly and effectively. In addition, they are also expected to sell other products and services. That kind of pressure can lead to significant work stress for the branch staff and make them unwilling or incapable of being able to do their job effectively. Cash recyclers can take some of the pressure off the workers by conducting a unique increasing transaction spend and accuracy. They do this by automating some of the manual tasks like sorting, counting, and validating bills. Cash recyclers basically eliminate the human error in these situations, which takes immense pressure off the branch staff.
Bank tellers take pride in their drawers being balanced and within limits. This translates to the teller closing out their line for the vault buys and sells in order to balance out their drawer. This process gets done at least 5 times a day by each teller in a typical bank. Continuously, every one of these transactions can lead to a human error. There are few responsibilities that are more important since balancing errors can cost tellers their job. Fortunately, cash recyclers assist customers and quickly balance their machine, then sign off and leave within minutes of closing time; allowing more time for the branch staff to handle other responsibilities.
In the banking environment a teller’s attention can get distracted while they must shift between handling the cash and talking to their customers. This can make it extremely hard for the teller to have an actual conversation with their customers and create a lasting connection. With the cash recycler it does the counting for the teller, thus giving the teller the opportunity to engage and connect with their customers.
Cash recyclers also give the branch staff a greater sense of security throughout their physical working environment and their jobs. Tellers are use to having a certain amount of money in their cash drawer, but now with the cash recyclers they never have to open the safe to insert their cash. Thanks to the assistance of the cash recyclers the teller staff now have the chance to become more well-rounded as employees. They get to explore cross training opportunities to see what else they could be interested in providing to advance their career.
Whether people fully realize it or not cash recyclers have greatly impacted branch staff through its automated system. Cash recyclers manage all the “counting aspects” of the job, giving more time for the tellers to turn their attention to the more valuable work of letting their customers know about their bank’s products and services. These cash recyclers have created an overall better experience not just for their customers but for the staff as well.
